FAQ

Yes. For the US, and per FCC regulations, all digital content must be closed captioned. Closed Captions are created at a cost of $8.00 per minute on the runtime of your title through Bitmax and are guaranteed to be accepted at all platforms we deliver to. Additionally, you aren’t required to submit a script to Bitmax should you elect to have us create your captions.

Bitmax offers two different types of platform partners that we deliver to, non-curated and curated platforms. For non-curated platforms, all you have to do is pass the technical requirements and Bitmax can publish your title into those outlets. Curated platforms, on the other hand, require a Sales and Avails process because they have a limited bandwidth for content and cannot accept every title that Bitmax presents to them. In the Sales and Avails process, Bitmax presents a list of titles to those outlets who then make a selection, and Bitmax manages the sub-set of titles from there. Acceptance rates at curated platforms vary but Bitmax won’t charge you for platform deliveries to curated platforms if your content is not accepted at any given outlet.

Bitmax makes revenue disbursements to our clients in the form of either check or ACH.

Depending on the platform you may be able to reach up to 85 total countries and territories through Bitmax.

Complete our web form to be put in touch with a Bitmax representative who will supply you with the current Bitmax tech spec document which outlines exactly what file formats we can accept.

Yes. Once you're a Bitmax client it’s easy to add additional platform deliveries and platforms to your title through your account representative.

These refer to different “video on demand” platform types. The three times in question are Transaction, Subscription, and Advertiser supported video on demand platforms.

Complete our web form to be put in touch with a Bitmax representative who will supply you with all of the new client paperwork required to open an account. Once we have your completed new client paperwork back and process your deposit, you'll be assigned a production coordinator who will reach out to you to start your project.

Depending on the platforms that you select to have Bitmax deliver to and depending on how long it takes a complete an asset package with your production coordinator live dates will vary. If you're looking to publish at the earliest possible TVOD date and your content passes QC on first pass content can be published in as few as 70 days.