Yes. Per FCC, all digital content must be closed captioned. You may deliver your own captioning or Bitmax can create your captions for a fee. Be cautious when selecting a vendor to create your Closed Caption file as many files delivered to Bitmaxare created through automated vendors which fail the QC process. Our best advise is to select a vendor that uses human operators to create the caption files. Closed Captions are created at a cost of $8.00 per minute through Bitmax and are guaranteed to be accepted to the platforms we deliver to when done through us. Additionally you aren’t required to submit a script with the work.

At present Bitmax is held to the same standards as all partners with Amazon so we are unable to publish new titles that are either categorized as non-fiction or are "short form" which means they have a TRT of <45 minutes.

 

You can submit your own caption file created at a third party facility however we encourage our clients if they aren't electing to have Bitmax create their captions that they use a caption house that uses human operators to create captions and not an automated system. Often times when clients deliver caption files to Bitmax created from a third party they are out of sync or formatting improperly for our platform partners. Bitmax can fix client closed captions however the price to complete that project is very similar to the price for Bitmax to create client captions from scratch so please be mindful when looking to have closed captions created for your film

Yes. Once you're a customer with Bitmax its easy to add additional platform deliveries and platforms to your title. Simply order these elements from your production coordinator once you have one at Bitmax.

Bitmax is an approved encoding facility for those outlets so if you already have a deal signed to deliver content to Netflix of Hulu you can use Bitmax as your encoding facility. At present time Bitmax does not open solicit times to either of those outlets so if you're looking to utilize Bitmax services you'll need to have a preexisting relationship with those outlets.

Bitmax makes revenue disbursements to our clients in the form of either check or bank wire.

Please complete our web form to be put in touch with a Bitmax representative who will supply you with all of the Bitmax new client paperwork required to open an account with Bitmax and start your first project. Once we have your completed new client paperwork back and process your deposit on your project you'll be assigned a production coordinator who will reach out to you to setup a time to have a kick off call on your project to talk deliverables.

Depending on the platform you may be able to reach up to 85 total countries and territories through Bitmax.

Depending on the platforms that you select to have Bitmax deliver to and depending on how long it takes a complete an asset package with your production coordinator live dates will vary. If you're looking to publish at the earliest possible TVOD date and your content passes QC on first run and your project doesn't include rush fees then your content can be published in as few as 60 days.

Reach out to your Bitmax agent to get a current copy of the Bitmax tech spec document which outlines exactly what file formats we can accept.

Bitmax offers two different types of platform partners that we deliver to, curated and non-curated platforms. For non-curated platforms all you have to do it is pass the technical requirements and QC process and then Bitmax can publish your title into those outlets while curated platforms required the Sales and Avails process. Curated platforms have a limited bandwidth for content and cannot accept every title that Bitmax presents to them all of the time which is why we must go through our sales and avails process to present titles to those outlets.Acceptance rates at curated platforms vary but Bitmax won’t charge you for platform deliveries to curated platforms if your content is not accepted at any given outlet.

Bitmax makes revenue disbursements to our clients on or around the 15th of the month after our platform partners make their disbursements to Bitmax.  If we get paid in January you will get paid around February 15th, etc.

 

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